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Content Researcher
Job Summary:
A Content Researcher is responsible for gathering, analyzing, and organizing high-quality, relevant information from credible sources, including websites, social media, news outlets, and industry publications, to support content creation. This role works closely with the clinic team, marketing and sales team to ensure accuracy, relevance, and alignment with audience needs and organisational goals. The position requires strong research skills, attention to detail, and the ability to present complex information clearly.
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Key Responsibilities
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Research and Information Gathering:
Scan and explore a wide range of digital and print sources such as websites, social media platforms, newspapers, journals, and industry reports to collect relevant data and insights for content development. -
Trend Analysis:
Monitor and analyze industry and market trends to identify emerging topics and content opportunities that resonate with our target audience. -
Data Organisation and Management:
Organise and maintain research data and sources systematically for easy access by designers and other stakeholders. -
Fact-Checking and Validation:
Verify the accuracy and credibility of all information before it is used in content to maintain high standards of quality and reliability. -
Content Support:
Assist in drafting simple explanations, summaries, or overviews for complex topics as per internal formats and guidelines. -
Collaboration:
Work closely with writers, editors, SEO specialists, marketing teams, and subject matter experts to ensure content is well-informed, timely, and optimised for digital platforms. -
Reporting:
Prepare reports, briefs, or presentations summarising key findings from research for internal use or strategy discussions. -
Compliance and Confidentiality:
Handle confidential information with discretion and comply with company policies regarding data security.
Qualifications and Skills
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Certificate or above in Journalism, Marketing, Business, or related field preferred or self taught similar skills
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Proven experience or internship in research, content marketing, journalism, or related roles or ability to learn.
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Excellent internet research skills and familiarity with digital content platforms and databases.
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Strong analytical and critical thinking abilities to evaluate content relevancy and credibility.
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Ability to synthesize complex information into clear, concise insights.
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Excellent written and verbal communication skills.
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Familiarity with SEO best practices is a plus.
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Strong organizational skills with attention to detail and accuracy.
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Ability to work independently and as part of a team.
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Proficiency with basic office tools (e.g., MS Office, Google Workspace) and content management systems (CMS) or ability to learn.
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Preferred Attributes
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Curiosity and willingness to stay updated on new industry trends and content formats.
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Ability to manage multiple research projects and meet deadlines.
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Self-motivated with a high degree of discretion, especially when handling confidential or proprietary information.
Example Daily Tasks
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Collect and analyse information from online news sites, social media, journals, and proprietary databases.
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Check facts and references to ensure content accuracy.
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Compile summaries and reports for the content team.
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Collaborate in brainstorming sessions for new content ideas.
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Update content databases and track research sources.
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Assist in content optimisation efforts, including keyword research.
How to apply
Send your interest, portfolio and your profile to:
Client Experience Officer (Wellness)
Job Summary:
The Client Experience Manager (Wellness) will oversee and continuously improve all client interactions throughout their wellness journey with our clinic. This role ensures clients clearly understand what to expect before engaging with our wellness services, guarantees exceptional client service delivery, and monitors ongoing client satisfaction and feedback to drive continuous improvements. The role collaborates across teams to align client experience initiatives with business goals, fostering a client-centred culture.
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Key Responsibilities
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Client Journey Mapping and Management:
Develop and maintain a comprehensive understanding and documentation of the client journey—from initial inquiry to post-service follow-up—to anticipate and address client needs and expectations. -
Client Communication and Onboarding:
Design clear, informative communication materials and processes that educate clients about our wellness services, scheduling, policies, and what to expect, ensuring seamless onboarding. -
Service Quality Assurance:
Establish and implement client service standards and guidelines tailored for wellness offerings to maintain consistent, high-quality care and positive client experiences. -
Feedback and Issue Resolution:
Serve as the primary escalation point for client feedback, complaints, or complex situations; coordinate with wellness practitioners and support teams to resolve issues promptly and effectively. -
Monitoring and Reporting:
Track and analyse key client experience metrics such as satisfaction scores, retention rates, and feedback trends; provide regular reports with actionable insights to leadership and stakeholders. -
Collaboration and Training:
Work closely with wellness specialists, administrative staff, and marketing &sales teams to ensure alignment on client expectations and service delivery; lead staff training on client-centric approaches and service excellence. -
Continuous Improvement:
Identify opportunities to enhance client experience by reviewing processes, technology solutions, and client feedback; lead initiatives to implement improvements and innovate client engagement.
Qualifications
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Certificate or higher in Business Administration, Marketing, Health and Wellness Management, Communications, or a related field preferred.
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Experience (2+ years) in client/customer experience management, preferably within wellness, healthcare, or service industries is a plus, but ability to learn is acceptable.
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Familiarity with wellness program operations, client service standards, and health industry compliance is advantageous but ability to learn is acceptable.
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Proficiency with CRM systems, customer feedback tools, and basic data analysis software, but the ability to learn is acceptable..
Skills and Competencies
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Excellent interpersonal and communication skills, both written and verbal, to engage effectively with clients and internal teams.
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Strong analytical skills to interpret client data and feedback for informed decision-making.
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Conflict resolution and problem-solving abilities to handle escalated client issues diplomatically.
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Leadership and teamwork capability to influence and coordinate cross-functional teams.
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Detail-oriented and organised, with the ability to manage multiple projects and deadlines.
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Empathy and emotional intelligence, particularly in wellness and client care contexts.
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Adaptability to respond proactively to evolving client needs and industry trends.
Additional Attributes
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Passion for wellness and client wellbeing.
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Customer-focused mindset with a commitment to exceptional service delivery.
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Ability to innovate and implement new client engagement strategies.
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How to apply
Send your interest, portfolio and your profile to:
Brand manager (Wellness)
Job Summary:
The Brand Manager (Wellness) is responsible for developing and maintaining strong relationships with media houses, external companies, community partners, and other stakeholders to enhance the visibility and impact of our services and products & more. This role involves coordinating wellness speaking events, managing partnerships, overseeing media outreach efforts, and representing the organisation in various external engagements to support business growth and brand awareness.
Key Responsibilities
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Media Relations & Outreach:
Build and nurture relationships with journalists, editors, influencers, and media outlets to secure coverage and positive publicity for Dr. Kasenene. Manage press releases, media kits, and other communications materials. -
Event Coordination & Management:
Plan, organize, and manage wellness speaking engagements, workshops, seminars, and public events. Coordinate logistics, speaker invitations, venue arrangements, promotions, and follow-up activities. -
Partnership Development & Management:
Identify potential external partners, including corporate sponsors, wellness organizations, community groups, and vendors. Cultivate and maintain these partnerships to create collaboration opportunities that align with our goals. -
Brand Representation:
Act as the face and voice of the organisation in external forums, conferences, and networking events. Maintain a positive brand image and ensure consistent messaging about wellness offerings. -
Strategic Outreach Planning:
Develop and implement outreach strategies targeting media, partners, and communities to expand the organisation’s reach and influence in the wellness space. -
Stakeholder Communication:
Maintain regular communication with partners, media contacts, and stakeholders to keep them informed about updates, events, and collaboration opportunities from us. -
Monitoring & Reporting:
Track and report on outreach activities, media coverage, partnership progress, and event outcomes. Use insights to refine strategies and improve impact.
Qualifications
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Certificate or above in Communications, Public Relations, Marketing, Health & Wellness, Business Administration, or a related field or something self-taught.
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Ideally, 3 months plus of experience in media relations, partnership management, event coordination, or external affairs—preferably within the wellness, healthcare, or related sectors or ability to learn.
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Excellent verbal and written communication skills.
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Strong interpersonal skills with the ability to build and maintain professional relationships.
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Proven experience managing events from planning through execution, or ability to learn.
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Ability to multitask and manage multiple projects with competing deadlines.
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Proficiency with CRM software, media databases, and common office productivity tools.
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Passion for wellness and commitment to promoting health-focused initiatives.
Desired Attributes:
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Proactive and self-motivated with strong problem-solving capabilities.
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Culturally sensitive with good emotional intelligence.
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Strategic thinker with attention to detail.
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Comfortable working independently and as part of a team.
How to apply
Send your interest, portfolio and your profile to:
Graphic designer
Overview
We are seeking a talented and creative Graphic Designer to join our dynamic team in partnership with FIIINDIT, our design, web and marketing partner. The ideal candidate will possess a strong eye for design, excellent technical skills, and the ability to create visually compelling designs that effectively communicate our brand's message across various platforms. As a Graphic Designer, you will collaborate with cross-functional teams to develop innovative design solutions that engage our target audience and drive business results.
Key Responsibilities
- Design Creation: Conceptualise and create original designs for a wide range of projects, including print materials (e.g., brochures, flyers, posters), digital assets (e.g., website graphics, social media content, email templates), and marketing collateral.
- Brand Consistency: Ensure that all design work adheres to established brand guidelines, maintaining a consistent visual identity across all touchpoints.
- Collaboration: Work closely with the marketing team, copywriters, and project managers to understand project requirements, gather necessary information, and deliver designs that meet the specified goals and objectives. Work video editor on creating static video elements where necessary.
- Presentation and Feedback: Present design concepts to internal stakeholders and clients, articulating the rationale behind design decisions. Incorporate feedback and make revisions to refine the designs.
- Asset Management: Organise and maintain a library of design assets, including logos, images, templates, and style guides. Ensure that all files are properly labelled and archived for easy retrieval.
- Project Management: Manage multiple projects simultaneously, prioritising tasks, meeting deadlines, and communicating progress updates to team members and clients.
- Research and Inspiration: Stay informed about industry trends, competitor activities, and emerging design techniques. Research to gather inspiration and insights that inform design decisions.
- Quality Assurance: Review final designs for accuracy, consistency, and adherence to brand guidelines. Ensure that all designs meet high-quality standards before delivery.
Qualifications
- Education: Bachelor's degree/Diploma in Graphic Design, Visual Communication, or a related field. Alternatively, self learning tutorials you have followed can be shared.
- Experience: Minimum of 3 months of experience as a Graphic Designer or in a similar role. A strong portfolio showcasing a variety of design projects is essential.
- Technical Skills: Proficiency in design software (e.g., Adobe Creative Cloud, including Photoshop, Illustrator, InDesign), as well as experience with web design and HTML/CSS.
- Creative Skills: Strong conceptual and creative thinking abilities, with a keen eye for typography, color, and composition. Ability to translate abstract ideas into visually appealing designs.
- Communication: Excellent verbal and written communication skills, with the ability to present design concepts and collaborate effectively with team members and clients.
- Problem-Solving: Ability to think critically, identify design challenges, and develop innovative solutions that meet project requirements and exceed client expectations.
Additional Information
- Work Environment: This position may require working in a fast-paced environment with tight deadlines. Flexibility in hours may be needed to accommodate project timelines.
- Portfolio Submission: Candidates are required to submit a portfolio showcasing previous design work, including a variety of projects and mediums.
If you are passionate about design and eager to contribute your creative talents to our team, we encourage you to apply and join us!
How to apply
Send your interest, portfolio or sample work and your profile to:
Videographer
Overview
We are seeking a talented and creative Video Editor to join the Dr. Kasenene team in partnership with FIIINDIT, our design, web and marketing partner.. The ideal candidate will possess a keen eye for detail, a strong understanding of storytelling, and the technical skills necessary to produce high-quality video content. As a Video Editor, you will be responsible for transforming raw footage into polished videos that captivate audiences across various platforms.
Key Responsibilities
Video Editing: Edit raw footage into engaging video content for multiple formats, including social media, online platforms, advertisements, and broadcast television.
Storytelling: Collaborate with directors, producers, and other team members to understand the vision and narrative of each project. Utilise editing techniques to enhance storytelling and maintain viewer engagement.
Technical Proficiency: Utilise industry-standard editing software (such as Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve, Adobe After Effects) to cut, splice, and arrange footage. Apply color correction, audio editing, and visual effects as needed.
Creative Input: Collaborate with the video production team on creative input on video concepts, including suggestions for graphics, animations, and music that align with the project’s goals and target audience.
Asset Management: Organise and maintain a library of video assets, ensuring that all files are properly labelled and archived for easy retrieval. Manage project timelines and deliverables to meet deadlines.
Quality Control: Review final video edits for accuracy, consistency, and adherence to brand guidelines. Ensure all content meets high-quality standards before delivery.
Collaboration: Work closely with the production team to ensure a cohesive final product. Participate in team meetings to discuss project progress and provide updates.
Feedback Incorporation: Be open to discussing and understanding feedback from video directors and clients to refine and improve video content and to make revisions based on constructive criticism.
Stay Current: Keep up-to-date with industry trends, emerging technologies, and new editing techniques to continually improve skills and contribute innovative ideas to the team.
Qualifications
Education: Bachelor’s degree/diploma/certificate in Film Production, Video Editing, Multimedia Arts, or a related field preferred. Alternatively, links to industry-leading professionals or video tutorials you have been following in a self learning approach can be shared.
Experience: Ideally 3 months of experience in video editing or a related role. A strong portfolio showcasing a variety of video projects is essential, or a sample video as requested.
Technical Skills: Proficiency in video editing software (Adobe Premiere Pro, Final Cut Pro, After Effects, DaVinci Resolve). Familiarity with motion graphics and animation is a plus.
Creative Skills: Strong storytelling abilities with a keen sense of pacing, rhythm, and visual composition. A good understanding of colour grading and sound design is beneficial.
Communication: Excellent verbal and written communication skills, with the ability to articulate creative ideas and collaborate effectively with team members.
Attention to Detail: Strong organisational skills and meticulous attention to detail, ensuring all aspects of the video meet quality standards.
Additional Information
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Work Environment: This position may require working in a fast-paced environment with tight deadlines. Flexibility in hours may be needed to accommodate project timelines.
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Portfolio Submission: Candidates are required to submit a portfolio or demo reel showcasing previous work, including various styles and formats of video editing.
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If you are passionate about video editing and eager to bring stories to life through your creative skills, we encourage you to apply and join our innovative team!
How to apply
Send your interest, portfolio or sample work and your profile to our partner FIIINDIT:
Suggest your own job.
Send an email with a position you'd like to apply for. Include a video or audio or pdf of what you think about your industry, what you think needs to be done differently, and what you'll do differently if you were to join our team.
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Send your email to hiring@drkasenene.com and hiring@fiiindit.com